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Vaping/ Electronic Cigarette Questions

How do e-cigarettes work?
An electronic cigarette or e-cigarette is a handheld electronic device that creates an aerosol by heating a liquid. The user then inhales the aerosol.

Are e-cigarettes cheaper than smoking?
There are plenty of factors that play into how much vaping will cost you. In order to truly know if you are saving money, you have to be honest with yourself about how much you do spend, and how much you vape. While the start-up cost of some of the more common e-cigarette varieties might initially throw off some potential purchases, a little investment in the beginning, will save you a lot later, and I’m not just talking about money.

Can Vaping help me quit tobacco smoking?
E-cigs are less hazardous than tobacco cigarettes, and Vaping can help you quit.

What is PG/VG?
It produces luscious clouds of vapor.
VG (Vegetable Glycerin) imparts a sweeter taste to your liquid.
PG (Propylene Glycol) better throat hit and flavor.
Using a mix of both PG and VG in particular ratios, such as 85 VG / 15 PG. This is the optimum ratio for most each uses as it provides a nice throat hit, good flavor as well as tons of vapor production.

Does Vaping produce second hand smoke?
Vaping poses no concern to bystanders. You’re better off breathing in vapor than secondhand smoke. Tobacco smoke contains thousands of chemicals.

What is in the e-liquids?
E-liquid is the mixture used in vapor products such as e-cigarettes and generally consists of propylene glycol, glycerin, water, nicotine, and flavorings. While the ingredients vary the liquid typically contains 95% propylene glycol and glycerin

What are the health risks of Vaping?
E-cigarettes are less harmful than smoking and since most contain no tobacco and do not involve combustion, users may avoid several harmful constituents usually found in tobacco smoke

Technical Hardware Questions

Why is my device not producing vapour?
There are four common culprits that tend to act as the cause for no vapour or an amount of vapour that is so small that it may as well be none.
These causes are:
• A dead battery
• A dry atomizer coil
• A heavily flooded atomizer
• A poor electrical connection between the e-cigarette and atomizer

Why am I getting a burnt taste?
A common cause of burnt hits is when your coil has a hot spot which can cause the coil to partially glow red. It’s a very unpleasant and nasty vape!

Why is my e-liquid leaking out of my device?
Loose coil heads allow liquid to leak out of clearomizer and up the central console into your mouth. If the coil/atomizer head of the clearomizer has become worn or has come to the end to its life expectancy or indeed faulty, this will also cause leaking of the e liquid.

Why is my device not charging?
• Are you using the right charger?
We have found that many problems are caused by using the wrong charger.
• Are the terminals clean?
Make sure that the charger and battery terminals are clean – if not; clean them with a cotton bud. Also remember that electronic cigarette batteries are not designed to be used with tablet or phone chargers.
• Are the terminals touching?
Sometimes it’s possible for the charging terminals to be pushed in and not make proper contact.

Where can I have my device repaired?
Bring your device to any Kiosk, or store, or contact us at head office and we will help you from there.

Site / E-Store Questions

What is your returns and exchange policy?
Our returns and Exchange policy is available here.

When can I expect to receive my order?
Depends on whether your location is within an in-lying or out-lying area, this period will be between 2 – 7 days.

Do you ship international orders?
Yes, this is possible, but may be subject to higher courier costs. Contact us for more information.


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